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Frequently Asked Questions

General Questions​

What is FireGlue?​

FireGlue is a comprehensive cold email infrastructure and health monitoring platform that helps businesses scale their outreach efforts while maintaining deliverability and compliance.

How does FireGlue differ from other email platforms?​

FireGlue focuses specifically on cold email infrastructure with built-in health monitoring, deliverability optimization, and compliance tools. Unlike general email marketing platforms, FireGlue is designed for outbound sales and lead generation.

Is FireGlue suitable for my business?​

FireGlue is ideal for:

  • Sales teams doing outbound prospecting
  • Lead generation agencies
  • SaaS companies doing cold outreach
  • Any business that needs to scale cold email campaigns

Account & Billing​

How do I sign up for FireGlue?​

Visit app.fireglue.com/register to create your account.

What are your pricing plans?​

Contact our sales team for custom pricing based on your volume and requirements.

Can I change my plan later?​

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately.

Do you offer refunds?​

We offer a 30-day money-back guarantee for new customers.

Domain & DNS​

How many domains can I add?​

There's no limit on the number of domains you can add to your account.

Do I need to own the domains?​

Yes, you need to have administrative access to the domain's DNS settings to configure SPF, DKIM, and DMARC records.

How long does DNS propagation take?​

DNS changes can take up to 48 hours to propagate globally, though most changes are effective within 1-2 hours.

What DNS records do I need to configure?​

You'll need to configure:

  • SPF record: Authorizes FireGlue to send emails
  • DKIM record: Provides email authentication
  • DMARC record: Protects against email spoofing

Can I use subdomains?​

Yes, you can use subdomains like mail.yourdomain.com for your email campaigns.

Health Monitoring​

What is a health score?​

The health score (0-100) indicates your domain's email deliverability reputation. Higher scores mean better deliverability.

How often is my health score updated?​

Health scores are calculated every 5 minutes and updated in real-time.

What factors affect my health score?​

  • Domain age and reputation
  • Bounce and complaint rates
  • Sending volume consistency
  • DNS configuration
  • Email authentication

How can I improve my health score?​

  • Keep bounce rates under 5%
  • Maintain complaint rates under 0.1%
  • Use consistent sending patterns
  • Ensure proper DNS configuration
  • Monitor and clean your email lists

What happens if my health score drops?​

You'll receive alerts when your health score drops below certain thresholds. We recommend taking immediate action to improve deliverability.

Integrations​

Which email providers do you support?​

We support:

  • Microsoft 365
  • Google Workspace
  • Custom SMTP servers
  • IMAP/POP3 connections

How do I connect my Microsoft 365 account?​

  1. Go to Integrations → Microsoft 365
  2. Click "Connect Tenant"
  3. Authorize FireGlue to access your account
  4. Configure mailbox settings

Can I use my existing email provider?​

Yes, if your provider supports SMTP, you can configure it as a custom SMTP provider.

Do you support API integrations?​

Yes, we provide a comprehensive REST API for all platform features.

Deliverability​

How can I improve email deliverability?​

  • Use dedicated domains for cold email
  • Implement proper authentication (SPF, DKIM, DMARC)
  • Maintain list hygiene
  • Follow sending best practices
  • Monitor your health score regularly

Start with 50-100 emails per day per domain and gradually increase based on your health score and deliverability metrics.

How do I warm up a new domain?​

  • Start with low volumes (50-100 emails/day)
  • Gradually increase over 4-6 weeks
  • Monitor health scores closely
  • Use high-quality content
  • Maintain consistent sending patterns

What should I do if my emails are going to spam?​

  • Check your health score
  • Review bounce and complaint rates
  • Improve email content quality
  • Ensure proper authentication
  • Consider reducing sending volume

Campaigns​

How do I create my first campaign?​

  1. Navigate to Campaigns in your dashboard
  2. Click "Create Campaign"
  3. Set up your email sequence
  4. Configure targeting and personalization
  5. Launch your campaign

Can I personalize emails?​

Yes, FireGlue supports dynamic personalization using merge tags and custom fields.

How do I track campaign performance?​

The analytics dashboard shows:

  • Delivery rates
  • Open rates
  • Click rates
  • Bounce rates
  • Complaint rates
  • Health score trends

Can I schedule campaigns?​

Yes, you can schedule campaigns to start at specific times and dates.

Technical Support​

How do I contact support?​

  • Email: [email protected]
  • In-app: Use the support widget in your dashboard
  • Documentation: Browse our comprehensive docs

What's your support response time?​

  • Critical issues: 2 hours
  • General questions: 24 hours
  • Feature requests: 48 hours

Do you offer phone support?​

Phone support is available for enterprise customers. Contact sales for more information.

Where can I find system status updates?​

Check our Status Page for real-time system status and incident updates.

Security & Compliance​

Is my data secure?​

Yes, we use enterprise-grade security measures including:

  • End-to-end encryption
  • SOC 2 compliance
  • Regular security audits
  • GDPR compliance

Do you comply with GDPR?​

Yes, FireGlue is fully GDPR compliant. We provide tools to help you comply with data protection regulations.

Can I export my data?​

Yes, you can export your data at any time through the API or by contacting support.

How do you handle data retention?​

We retain data according to your plan's terms and applicable regulations. You can request data deletion at any time.

API & Developers​

Do you have an API?​

Yes, we provide a comprehensive REST API for all platform features. Visit our API Documentation for more information.

Can I integrate with my CRM?​

Yes, you can integrate FireGlue with most CRMs through our REST API or webhooks.

Do you support webhooks?​

Yes, you can configure webhooks to receive real-time notifications for various events.

Troubleshooting​

My domain verification is failing​

  • Check DNS record syntax
  • Ensure TTL settings are appropriate
  • Wait for DNS propagation
  • Verify domain ownership

I'm getting authentication errors​

  • Check your API credentials
  • Verify token expiration
  • Ensure proper permissions
  • Contact support if issues persist

My health score is low​

  • Review bounce and complaint rates
  • Check DNS configuration
  • Monitor sending patterns
  • Consider domain warming

Emails are not being delivered​

  • Check your health score
  • Review bounce reports
  • Verify DNS records
  • Monitor blacklist status

Still Have Questions?​

If you can't find the answer you're looking for: